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Privacy Policy

Last Updated: March 6, 2026

Up n Running Plumbing (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at [www.upnrunningplumbing.com] (http://www.upnrunningplumbing.com]) (the “Site”), request a quote, contact us, or otherwise interact with us online.By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site.1. Information We CollectWe may collect the following types of information:

  • Personal Information You Provide Voluntarily:
    • When you submit a quote request form, contact us, schedule service, or sign up for newsletters/updates.
    • This may include: name, email address, phone number, physical address (e.g., service location in Knoxville or surrounding areas), description of plumbing issue, and any other details you choose to provide.
  • Automatically Collected Information:
    • Device and usage data: IP address, browser type, operating system, pages visited, time/date of access, referring site.
    • Cookies and similar technologies: We use cookies, web beacons, or pixels for site functionality, analytics (e.g., Google Analytics), and performance. See our Cookie section below.
  • From Third Parties:
    • If you interact via third-party services (e.g., review sites, social media, or mapping tools), we may receive limited data consistent with their policies.

We do not collect sensitive personal information (e.g., health data, financial details beyond what’s needed for payment if applicable) unless directly relevant to a service request and provided voluntarily.2. How We Use Your InformationWe use collected information to:

  • Provide and improve our plumbing services (e.g., respond to inquiries, schedule appointments, provide estimates).
  • Communicate with you (e.g., confirm requests, send service updates or reminders).
  • Operate, maintain, and improve the Site (e.g., analyze usage trends).
  • Comply with legal obligations, prevent fraud, or enforce our Terms of Service.
  • Market our services (e.g., send occasional emails about promotions—if you opt in; you can unsubscribe anytime).

We do not sell your personal information to third parties.3. Sharing Your InformationWe may share your information with:

  • Service providers (e.g., hosting companies, email services, analytics providers like Google) who help operate the Site—bound by confidentiality.
  • Local affiliates, contractors, or partners needed to fulfill service requests (e.g., dispatching a plumber in the Knoxville area).
  • Legal authorities if required by law, subpoena, or to protect rights/safety.

We do not share for marketing purposes without consent.4. Cookies and Tracking TechnologiesWe use cookies and similar tools to enhance user experience, remember preferences, and gather analytics. You can manage cookies via browser settings (note: disabling may limit Site functionality). For more details, see our [Cookie Policy—if separate] or browser help.We honor global privacy controls (e.g., browser Do Not Track signals) where feasible.5. Data SecurityWe implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. However, no method is 100% secure—use the Site accordingly.6. Data RetentionWe retain personal information only as long as necessary for the purposes outlined (e.g., to complete a service request) or as required by law. After that, we securely delete or anonymize it.7. Your Privacy RightsDepending on applicable law, you may have rights to:

  • Access, correct, or delete your personal information.
  • Opt out of certain communications (e.g., marketing emails—use unsubscribe link).

To exercise rights or request deletion, contact us (details below). We may verify your identity first. We respond to verifiable requests in a reasonable timeframe.(Note: As a small TN business not meeting TIPA thresholds, we follow general best practices but no specific state opt-out/sale rights apply here.)8. Children’s PrivacyOur Site is not directed to children under 13. We do not knowingly collect data from children under 13. If we learn of such collection, we will delete it. Contact us if you believe this has occurred.9. Third-Party LinksThe Site may link to third-party sites (e.g., review platforms, payment processors). We are not responsible for their privacy practices—review their policies.10. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted here with an updated “Last Updated” date. Continued use of the Site after changes means acceptance.11.

For questions, concerns, or to exercise rights:

Up n Running Plumbing
Email: upnrunningconstruction@gmail.com
Phone: 865-776-2636